Reservation terms

This is a translation for your convenience. In case of any discrepancy, the Czech version prevails.

1. Who runs the reservations. The booking system at jamesdean.cz is run by GASTRO 55 s.r.o., the operator of James Dean Prague, V Kolkovně 922/1, Prague 1.
2. Request and confirmation. Sending the form on the website or a request through an AI assistant creates a reservation request. The reservation is valid only once we confirm it by text or e-mail. We may decline a request, for example when we are full or a private event takes place.
3. When and for how many. Online booking is for 1 to 10 guests, at least an hour before your time. Need a table sooner? Call us at +420 606 97 97 97. Bigger groups and special requests are arranged by phone.
4. Holding the table. We hold your table for 15 minutes from the reserved time. After that we may give it to other guests.
5. Cancellation. Cancel with the link in the confirmation or by phone. Cancelling is free, except that a bottle service payment isn’t refunded (see below). We may also cancel a reservation; we always let you know and give the reason.
6. Price. A regular reservation is free and nothing is paid when booking; bottle service is the exception (see below). A minimum spend may apply to some tables; we tell you in advance and it is stated in the confirmation.
7. Bottle service in the Music Club. You pay up front for a booth in the Club with a bottle from our Party Specials, by card (Apple Pay and Google Pay work too) through the payment provider Stripe. You enter your card details only with Stripe; we never see them. Your booking is confirmed the moment you pay, and the confirmation lands in your inbox. Bottle service is for 2 to 10 guests, one bottle per booking, and you can book until 2 hours before your time. The payment is non-refundable: if you cancel or don’t show up, the money stays with us. If we cancel on you (say, for a private event or an outage), you get the full amount back on your card. Since this is a leisure service for a specific date, the 14-day right of withdrawal doesn’t apply (Section 1837(j) of the Czech Civil Code).
8. Booking through an AI assistant. The assistant sends the request on your behalf. You are responsible for the details it gives us; have it repeat them before sending. To protect guests and staff, the number of requests through assistants is limited.
9. Personal data. Our privacy policy explains how we handle your data.
10. Contact. info@jamesdean.cz, +420 606 97 97 97.