Terms & conditions

This is a translation for your convenience. In case of any discrepancy, the Czech version prevails.

1. Who runs the reservations. The booking system at jamesdean.cz is run by GASTRO 55 s.r.o., the operator of James Dean Prague, V Kolkovně 922/1, Prague 1.
2. Request and confirmation. Sending the form on the website or a request through an AI assistant creates a reservation request. The reservation is valid only once we confirm it by text or e-mail. We may decline a request, for example when we are full or a private event takes place.
3. When and for how many. Online booking is for 1 to 10 guests, at least an hour before your time. Need a table sooner? Call us at +420 606 97 97 97. Bigger groups and special requests are arranged by phone.
4. Holding the table. We hold your table for 15 minutes from the reserved time. After that we may give it to other guests.
5. Cancellation. Cancel with the link in the confirmation or by phone. Cancelling is free, except that a bottle service payment isn’t refunded (see below). We may also cancel a reservation; we always let you know and give the reason.
6. Price. A regular reservation is free and nothing is paid when booking; bottle service is the exception (see below). A minimum spend may apply to some tables; we tell you in advance and it is stated in the confirmation.
7. Bottle service in the Music Club. You pay up front for a booth in the Club with a bottle from our Party Specials, by card (Apple Pay and Google Pay work too) through the payment provider Stripe. You enter your card details only with Stripe; we never see them. Your booking is confirmed the moment you pay, and the confirmation lands in your inbox. Bottle service is for 2 to 10 guests, one bottle per booking, and you can book until 2 hours before your time. The payment is non-refundable: if you cancel or don’t show up, the money stays with us. If we cancel on you (say, for a private event or an outage), you get the full amount back on your card. Since this is a leisure service for a specific date, the 14-day right of withdrawal doesn’t apply (Section 1837(j) of the Czech Civil Code).
8. Booking through an AI assistant. The assistant sends the request on your behalf. You are responsible for the details it gives us; have it repeat them before sending. To protect guests and staff, the number of requests through assistants is limited.
9. Personal data. Our privacy policy explains how we handle your data.
10. Contact. info@jamesdean.cz, +420 606 97 97 97.

Gift vouchers and cards

1. Seller. Gift vouchers and cards are sold by GASTRO 55 s.r.o., Bílkova 855/19, 110 00 Praha 1 – Staré Město, company ID (IČO) 09485660, e-mail info@jamesdean.cz, phone +420 606 97 97 97.
2. Payment. You pay by card through the payment provider Stripe. Prices are in Czech crowns; euro amounts are just a guide. The contract is made once your payment goes through, and we confirm it by e-mail. Our confirmation e-mail is not a tax document.
3. Electronic voucher. We send the voucher as a PDF by e-mail right after payment, or from 9 am on the day you pick. It is valid for 12 months from the day it is delivered and is redeemed in one go towards one bill in our restaurant or bar. Any unused balance is not paid out, and the voucher cannot be exchanged for cash. Once it expires, it can no longer be redeemed or exchanged for money.
4. Delivery and lost codes. The voucher goes to the e-mail address you enter: yours, or straight to the person you are giving it to. If it doesn’t arrive or gets lost, write to us and we will send it again. Whoever shows the voucher code can redeem it, so keep the code safe.
5. Physical card. We mail the Driver’s License card free of charge within 3 business days of payment, or you pick it up from us at V Kolkovně 922/1, Praha 1. The bonus is loaded onto the card when it is issued.
6. Right of withdrawal. As a consumer, you can withdraw from a contract made on our website within 14 days of payment without giving a reason. For a voucher, this applies as long as it hasn’t been redeemed; for a card, as long as we haven’t handed it over or mailed it yet. Just send us your decision by e-mail to info@jamesdean.cz or by letter to our registered address, for example using the model form below; sending it before the deadline is enough. We refund the full price the same way you paid (to your card through Stripe) no later than 14 days after we receive your withdrawal. A voucher that has been redeemed, or a card already handed over or mailed, cannot be refunded this way.
7. Complaints. If something is wrong with your voucher or card, write to info@jamesdean.cz. We will handle your complaint within 30 days. You can also resolve a dispute out of court with the Czech Trade Inspection Authority (Česká obchodní inspekce, www.coi.cz).

Model withdrawal form